Our 60-day return promise

We want you to try our gum and mints with confidence. That is why we offer returns for 60 days from delivery. If a formula is not right for your routine, or if you simply change your mind, you can start a return within that window. We believe a fair return policy makes the whole shopping experience calmer. You should not feel trapped by a purchase, and you should not have to decode a wall of conditions to understand your options.

This page explains how returns and refunds work in plain language. It covers what can be returned, what cannot, how to start a return, how refunds are processed, and what to do if something arrives damaged or incorrect. If you have a question that is not answered here, please reach out through our Contact Us page. We will help you find the next step.

What can be returned

You can return products within 60 days from delivery. To start, contact us through the Contact Us page with your order number and the item you want to return. We will explain what information we need and how to send the item back. In general, we ask that the item be in a reasonable condition. If the product is unopened, the return is usually straightforward. If it is opened, we may still be able to help, but we will review the situation and explain what is possible.

We understand that gum and mints are personal products. Taste, texture, and format can be different for everyone. If you tried a product and it was not for you, tell us what happened. We will not promise every opened return will be accepted in every condition, but we will treat your request fairly and explain the reasoning. We want the process to feel honest, not arbitrary.

What cannot be returned

We cannot accept returns for items that are past the 60-day window from delivery. We also cannot accept returns for items that have been used in a way that makes them unsafe or unsellable, or for items that are missing parts or packaging in a way that prevents us from processing the return. If an item was damaged after delivery, it may not qualify as a return, but we still encourage you to contact us so we can discuss what happened.

We cannot process a return without enough information to identify the order. Please include your order number and the name on the order when you contact us. If you received an item as part of a promotion or bundle, tell us that as well. We will explain how the return would affect the rest of the order. We want to be clear before you ship anything back.

How to start a return

To start a return, use our Contact Us page. Include your order number, the item you want to return, and a short note about the reason. If the item arrived damaged or incorrect, include photos if you can. Photos help us understand the issue and resolve it faster. We will reply with the next steps, including where to send the item and what to include in the package.

Please do not send a return before contacting us. We want to make sure the return is recorded and that you have the correct instructions. If you send an item without first contacting us, it may take longer to match the return to your order. A quick message through the Contact Us page helps us help you.

Return shipping

Return shipping costs may vary depending on the situation and the reason for the return. If the return is due to a damaged or incorrect item, we will work with you on the best solution. If the return is because you changed your mind, you may be responsible for the return shipping cost. We will explain any costs before you send the item back so there are no surprises.

We recommend using a trackable shipping method for returns. This helps both of us confirm that the package is on its way and when it arrives. Please keep the tracking details until the refund is complete. If the return does not arrive, we may need the tracking information to help resolve the situation. We cannot process a refund for a return that never reaches us, so tracking is a practical safeguard.

Refund timing

Once your return arrives, we process refunds within 5–10 business days. We will confirm when the return has been received and when the refund has been processed. Refunds go back to the original payment method. Your bank or card issuer may need additional time to post the refund to your account. If you have not seen the refund after the processing window, contact us through the Contact Us page and we will help you check the status.

We process refunds in USD. If your payment method uses a different currency, your bank or card issuer may apply its own conversion or processing rules. We do not control those rules. We will provide the refund in the amount required by our policy and the original transaction. If you have a question about the amount, please contact us before assuming there is an error. We will review it with you.

Exchanges

If you want to exchange a product for a different formula or flavor, contact us through the Contact Us page. We will explain whether an exchange is possible and what steps to take. In some cases, it may be faster to return the item for a refund and place a new order. We will help you compare the options so you can choose what works best for you.

Exchanges depend on availability. If the item you want is out of stock, we will let you know and discuss alternatives. We do not want to promise an exchange we cannot fulfill. We will be clear about what is available and what the timeline looks like. Our goal is to help you find a product that fits your routine.

Missing or damaged items

If your order arrives missing an item or with a damaged item, contact us through the Contact Us page as soon as possible. Include your order number, a description of the issue, and photos if possible. We will review the situation and work with you on a replacement or refund. Please keep the packaging and any damaged items until the issue is resolved, because we may need to see them to understand what happened.

We know it is frustrating when an order is not right. We will treat these requests as a priority and keep the process as simple as we can. If we need more information, we will ask for it directly. We will not ask you to jump through unnecessary hoops. We want to resolve the issue fairly and move on.

Late or missing refunds

If you have received a refund confirmation but do not see the refund in your account, please check with your bank or card issuer first. Refunds can take additional time to appear depending on the payment method. If you have already checked and still have questions, contact us through the Contact Us page with your order number and the date you received the refund confirmation. We will help you check the status.

Please do not send multiple duplicate messages about the same refund. One clear message helps us find the information faster. We understand that waiting for a refund can be stressful. We will do our best to give you a clear answer and a next step.

Contact Us

If you have a question about a return, a refund, an exchange, or this policy, please use our Contact Us page. We do not publish a separate email address or phone number because we want requests to go through one place where they can be tracked and answered properly. Include your order number and a short description of what you need. Please do not include sensitive payment information in your message.

We will review your request and reply with the information you need. If we need more details, we will ask. Thank you for shopping with us and for giving us the chance to make things right when needed. We want returns and refunds to feel clear, fair, and human.