How we show up for you

We want every part of your experience to feel clear and human. That starts with how we handle questions, orders, and the moments when something does not go as planned. This page explains how our customer service works, what you can expect from us, and how to get help. We keep it conversational because we believe support should not feel like a maze. You should be able to find the answer you need and know what happens next.

Our team supports the whole journey: choosing a formula, placing an order, tracking a delivery, starting a return, and understanding a refund. We do not publish a list of phone numbers or email addresses because we want all requests to come through one place where they can be tracked and answered properly. That place is our Contact Us page. When you reach out there, you give us the details we need to help without asking you to repeat yourself.

Reach us through the Contact Us page

The fastest way to get help is to use our Contact Us page. Please include your order number if you have one, the name on the order, and a short description of what you need. If your question is about a product, tell us which formula you are asking about and what you want to know. If your question is about a delivery, include the shipping address you entered at checkout so we can check the details. If your question is about a return, let us know whether the item has arrived and whether it is unopened or opened.

We ask for these details for a practical reason: it helps us find your order and respond with useful information instead of a generic reply. We will never ask you to send sensitive payment information through the Contact Us page. Please do not include full card numbers, passwords, or other private account details in your message. A clear, short note with the relevant order details is enough.

Order changes and cancellations

We know plans change. If you need to update an order, contact us as soon as possible through the Contact Us page. We dispatch orders within 1–3 business days, so there is a window before your order leaves our fulfillment process. If your order has not been dispatched, we may be able to help with an address correction, a product change, or a cancellation. If it has already been dispatched, we may not be able to stop it, but we can still help you understand your options.

Please include the order number and the change you need in your message. If you are asking to cancel, tell us clearly that you want to cancel. If you are asking to change an address, give us the full corrected address. We will confirm what we can do and what happens next. We will not promise a change we cannot make. We would rather be honest and help you find the next best step.

Product questions and usage

If you are unsure which formula fits your routine, we are happy to help. You can ask us about the difference between energy, focus, calm, and sleep options. You can ask about flavor, format, or how to use the product. You can also ask about ingredients if you have a sensitivity or want to compare options. We will share what we know in plain language and point you to the product page details.

We are not a medical provider, and we cannot diagnose or treat a health condition. If you have a medical question, a pregnancy question, a medication question, or a concern about how a product might interact with your health, please speak with a qualified professional. We can help you understand our store policies and product information, but we cannot give personal medical advice. That boundary is part of how we care for you.

Delivery questions

Our estimated delivery window is 6–12 business days after dispatch. Dispatch happens within 1–3 business days. Shipping is free worldwide, with no minimum, and all duties and customs are included. If your order is taking longer than expected, please check the tracking information first if it is available. If the tracking has not updated or the package appears stuck, contact us through the Contact Us page with your order number. We will look into it and explain what we can see.

Please remember that delivery estimates are estimates, not guarantees. Weather, carrier volume, customs processing, and local delivery conditions can affect timing. We will do our part to help you understand the status and what to do next. We ask for your patience while we work with the carrier.

Returns and refunds

We offer returns for 60 days from delivery. If you want to start a return, contact us through the Contact Us page. Tell us your order number, the item you want to return, and whether it is unopened or opened. We will explain the next steps and what information we need. Returns must be sent back in a reasonable condition. We may ask for photos if an item arrived damaged or incorrect.

Once your return arrives, we process refunds within 5–10 business days. We will confirm when the return has been received and when the refund has been processed. Refunds go back to the original payment method. Your bank or card issuer may take additional time to post the refund to your account. If you have not seen the refund after the processing window, contact us and we will help you check the status.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, please contact us through the Contact Us page as soon as you can. Include your order number, a description of the issue, and photos if possible. Photos help us understand what happened and resolve the issue faster. We will work with you on a replacement or a refund, depending on the situation and availability.

Please do not throw away the packaging until we have resolved the issue. Sometimes the carrier or our fulfillment team needs to see the box or label to understand what went wrong. We know it is frustrating to receive something that is not right. We will treat it as a priority and keep the process as simple as we can.

Account and privacy requests

If you need help with the information you shared with us, contact us through the Contact Us page. You can ask about updating your details, understanding what information we keep, or making a request related to your privacy. We will explain what we can do and what information we need to verify the request. We take privacy seriously and we do not sell your personal information.

Please do not send sensitive information in your first message. We will tell you what we need if we need more details. We keep our privacy practices simple and focused on running the store, fulfilling orders, and supporting customers. Our Privacy Policy explains more about the information we collect and how we use it.

Response times and what to expect

We aim to respond to messages in the order they arrive. Response times can vary with volume, weekends, and holidays, but we do not ignore messages. If you have sent a follow-up, please avoid sending many duplicate messages, because that can make it harder to keep the conversation organized. One clear message with your order number and question is the best way to help us help you.

When we reply, we will try to give you a clear answer and a next step. If we need more information, we will ask for it directly. If we need to check with a carrier or our fulfillment team, we will tell you that we are checking. We will not give you a scripted answer that avoids your question. We believe good support is honest, specific, and kind.

Our service promise

Our service promise is built on the same rules as the rest of our store. We dispatch within 1–3 business days. We estimate delivery within 6–12 business days. We ship worldwide for free, with no minimum, and include all duties and customs. We offer returns for 60 days from delivery. We process refunds within 5–10 business days after the return arrives. We price in USD. We offer discounts up to 70% off. And we always route support through the Contact Us page so your request can be handled properly.

We want you to feel comfortable asking for help. You do not need to know the right policy name or the right department. Just tell us what is going on and what you need. We will take it from there. Thank you for giving us the chance to help. If anything on this page is unclear, please reach out through the Contact Us page and ask. We would rather answer a question than have you guess.